Contact Us


Many of the questions we get asked can be answered in our FAQ section. This can be found here.

If you're unable to find an answer or have another query, please just get in touch using the form below!

If messaging about a problem with your current Novo system, please include the following in your message:

  • AC unit brand
  • Phone type (Android/Apple etc.) being used for the Novo Go app
  • Email address used to register on the Novo Go app
  • Brief description of the problem
This will allow us to solve your issue faster. We aim to reply to all messages within 1 working day.